{"id":546,"date":"2020-10-13T02:48:45","date_gmt":"2020-10-13T02:48:45","guid":{"rendered":"http:\/\/localhost\/razzi\/?page_id=546"},"modified":"2026-09-17T05:32:19","modified_gmt":"2026-09-17T12:32:19","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/berjangmerry.com\/ja\/shipping-returns\/","title":{"rendered":"Shipping &#038; Pre-orders"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"546\" class=\"elementor elementor-546\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000023 e-con-full bjm-app e-flex e-con e-parent\" data-id=\"0000023\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-000001e bjm-style elementor-widget elementor-widget-html\" data-id=\"000001e\" data-element_type=\"widget\" data-e-type=\"widget\" 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.e-cart__column{width:100%!important;margin-bottom:24px}.bjm-app .e-checkout__order_review,.bjm-app .e-checkout__payment{padding:18px!important}}\n@media(prefers-reduced-motion:reduce){.bjm-app *{transition:none!important;animation:none!important;scroll-behavior:auto!important}}\n<\/style><script>(function(){function repair(img){if(!img||img.tagName!=='IMG'||img.dataset.bjmOriginal||!img.closest('.bjm-app'))return;try{var u=new URL(img.currentSrc||img.src);if(!\/^i[0-9]\\.wp\\.com$\/.test(u.hostname)||!u.pathname.startsWith('\/berjangmerry.com\/wp-content\/uploads\/'))return;img.dataset.bjmOriginal='1';img.removeAttribute('srcset');img.removeAttribute('sizes');img.src=location.origin+u.pathname.replace('\/berjangmerry.com','');}catch(e){}}window.addEventListener('error',function(e){repair(e.target)},true);function scan(){document.querySelectorAll('.bjm-app img').forEach(function(i){if(i.complete&&!i.naturalWidth)repair(i)})}window.addEventListener('load',scan);setTimeout(scan,1800);})();<\/script><style>.bjm-main-content.e-con{width:100%!important;max-width:none!important;gap:0!important;padding:0!important}<\/style>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0000020 e-con-full bjm-shell bjm-header e-flex e-con e-parent\" data-id=\"0000020\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-000001f elementor-widget elementor-widget-html\" data-id=\"000001f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"bjm-nav\" aria-label=\"Store navigation\"><a class=\"bjm-wordmark\" href=\"\/\">Berjangmerry<\/a><div class=\"bjm-nav-links\"><a class=\"bjm-nav-secondary\" href=\"\/shipping-returns\/\">Shipping<\/a><a class=\"bjm-nav-secondary\" href=\"\/returns-refunds\/\">Returns<\/a><a href=\"\/cart\/\">Your bag<\/a><\/div><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<main class=\"elementor-element elementor-element-a600004 bjm-main-content e-con-full e-flex e-con e-parent\" data-id=\"a600004\" data-element_type=\"container\" data-e-type=\"container\" id=\"content\">\n\t\t<div class=\"elementor-element elementor-element-000001d e-con-full bjm-shell e-flex e-con e-parent\" data-id=\"000001d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0000016 e-con-full bjm-heading-block e-flex e-con e-parent\" data-id=\"0000016\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000013 bjm-eyebrow elementor-widget elementor-widget-text-editor\" data-id=\"0000013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tCustomer care\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0000014 elementor-widget elementor-widget-heading\" data-id=\"0000014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; pre-orders<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0000015 elementor-widget elementor-widget-text-editor\" data-id=\"0000015\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>From Seoul to your next walk. Here is what to expect before and after your parcel leaves us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-000001c e-con-full bjm-shell bjm-policy-layout e-flex e-con e-parent\" data-id=\"000001c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0000019 e-con-full bjm-policy-aside e-flex e-con e-parent\" data-id=\"0000019\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000017 elementor-widget elementor-widget-html\" data-id=\"0000017\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav aria-label=\"Shipping policy sections\"><a href=\"#destinations\">Destinations<\/a><a href=\"#preorders\">Pre-order timeline<\/a><a href=\"#shipping-options\">Shipping options<\/a><a href=\"#customs\">Customs &amp; taxes<\/a><a href=\"#changes\">Changes &amp; cancellations<\/a><a href=\"#delivery-help\">Delivery help<\/a><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0000018 bjm-small elementor-widget elementor-widget-text-editor\" data-id=\"0000018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Need a hand?<br><a href=\"mailto:hello@berjangmerry.com\">hello@berjangmerry.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-000001b e-con-full bjm-policy-copy e-flex e-con e-parent\" data-id=\"000001b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-000001a bjm-policy-highlight elementor-widget elementor-widget-text-editor\" data-id=\"000001a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Pre-order dispatch begins mid-October 2026.<\/strong><br>Shipping estimates apply after dispatch. Standard shipping is included; Express is US$20 extra.<\/p><p style=\"margin-bottom:0;font-size:12px\">Effective 17 September 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0000003 e-con-full bjm-policy-section e-flex e-con e-parent\" data-id=\"0000003\" data-element_type=\"container\" data-e-type=\"container\" id=\"destinations\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000001 elementor-widget elementor-widget-heading\" data-id=\"0000001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Where we ship<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0000002 elementor-widget elementor-widget-text-editor\" data-id=\"0000002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We dispatch orders from Gangnam-gu, Seoul, South Korea. We ship to the United States, United Kingdom, Japan and eligible European destinations. Delivery availability is confirmed at checkout.<\/p><p>Please contact us before ordering if you are unsure whether we can deliver to your address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0000006 e-con-full bjm-policy-section e-flex e-con e-parent\" data-id=\"0000006\" data-element_type=\"container\" data-e-type=\"container\" id=\"preorders\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000004 elementor-widget elementor-widget-heading\" data-id=\"0000004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your pre-order timeline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0000005 elementor-widget elementor-widget-text-editor\" data-id=\"0000005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Signature Harness &amp; Leash Bundle is our first pre-order release, limited to 200 sets. Orders begin shipping in batches from mid-October 2026, in the order they were received.<\/p><p>This is an estimated dispatch start, not an arrival date for every order. We will send tracking information when your order is dispatched. If the expected dispatch timing changes, we will contact you with the revised estimate and available options, including cancellation where applicable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0000009 e-con-full bjm-policy-section e-flex e-con e-parent\" data-id=\"0000009\" data-element_type=\"container\" data-e-type=\"container\" id=\"shipping-options\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000007 elementor-widget elementor-widget-heading\" data-id=\"0000007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping options<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0000008 elementor-widget elementor-widget-text-editor\" data-id=\"0000008\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Transit estimates begin <strong>after your parcel is dispatched<\/strong>, not when you place your pre-order. Estimates are not guaranteed and can be affected by customs, public holidays and local delivery conditions.<\/p><div class=\"bjm-shipping-grid\"><div><strong>Standard shipping<\/strong><span>Included in the US$115 set price<\/span><span>Estimated 10-15 business days after dispatch<\/span><\/div><div><strong>Express shipping<\/strong><span>Additional US$20 at checkout<\/span><span>Estimated 5-7 business days after dispatch<\/span><\/div><\/div><p><strong>Express shipping does not bring forward your pre-order dispatch date.<\/strong> The delivery address and checkout summary determine the available shipping options and final amount payable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-000000c e-con-full bjm-policy-section e-flex e-con e-parent\" data-id=\"000000c\" data-element_type=\"container\" data-e-type=\"container\" id=\"customs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-000000a elementor-widget elementor-widget-heading\" data-id=\"000000a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customs, duties and taxes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-000000b elementor-widget elementor-widget-text-editor\" data-id=\"000000b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>International orders may be assessed for import duties, local taxes or customs handling charges. Charges collected by us at checkout, if applicable, will be shown before payment. Import charges not collected at checkout may be payable by the recipient to the relevant authority or carrier.<\/p><p>Customs clearance can extend delivery estimates. For an estimate of potential import charges, check with your local customs authority before ordering. Taxes collected directly by customs are handled under that authority\u2019s refund rules.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-000000f e-con-full bjm-policy-section e-flex e-con e-parent\" data-id=\"000000f\" data-element_type=\"container\" data-e-type=\"container\" id=\"changes\">\n\t\t\t\t<div class=\"elementor-element elementor-element-000000d elementor-widget elementor-widget-heading\" data-id=\"000000d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Address changes and cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-000000e elementor-widget elementor-widget-text-editor\" data-id=\"000000e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you need to correct an address or cancel before dispatch, email <a href=\"mailto:hello@berjangmerry.com\">hello@berjangmerry.com<\/a> with your order number as soon as possible. We accept cancellations before dispatch. Address changes depend on whether the parcel has already entered fulfilment.<\/p><p>After dispatch, we cannot guarantee that the parcel can be intercepted or rerouted. You may still notify us of a cancellation or return request while it is in transit. For an ordinary change-of-mind return, please receive the parcel and follow our return instructions; an immediate in-transit refund is not normally processed. Your statutory cancellation rights and rights relating to loss, defects or non-delivery remain unaffected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0000012 e-con-full bjm-policy-section e-flex e-con e-parent\" data-id=\"0000012\" data-element_type=\"container\" data-e-type=\"container\" id=\"delivery-help\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000010 elementor-widget elementor-widget-heading\" data-id=\"0000010\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delayed, lost or damaged deliveries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0000011 elementor-widget elementor-widget-text-editor\" data-id=\"0000011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If tracking appears stalled, the parcel is marked delivered but cannot be found, or your order arrives damaged or incorrect, contact us with your order number and any helpful tracking details or photos.<\/p><p>We will investigate with the carrier and provide the remedy required by the circumstances and applicable law. You do not need to wait for a missing parcel to arrive to report a problem, and the ordinary unused-return conditions do not remove your rights for faulty, damaged or incorrect goods.<\/p><p>For a change-of-mind return after delivery, see our <a href=\"\/returns-refunds\/\">Returns &amp; Refunds Policy<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t<div class=\"elementor-element elementor-element-0000022 e-con-full bjm-shell e-flex e-con e-parent\" data-id=\"0000022\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000021 elementor-widget elementor-widget-html\" data-id=\"0000021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<footer class=\"bjm-footer\"><div><a class=\"bjm-wordmark\" href=\"\/\">Berjangmerry<\/a><p>Considered dog gear. Designed in Seoul.<\/p><p>\u00a9 2026 Berjangmerry<\/p><\/div><div class=\"bjm-footer-links\"><a href=\"\/shipping-returns\/\">Shipping &amp; pre-orders<\/a><a href=\"\/returns-refunds\/\">Returns &amp; refunds<\/a><a href=\"mailto:hello@berjangmerry.com\">Contact<\/a><\/div><\/footer>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer care Shipping &amp; pre-orders From Seoul to your next walk. Here is what to expect before and after your parcel leaves us. Need a hand?hello@berjangmerry.com Pre-order dispatch begins mid-October 2026.Shipping estimates apply after dispatch. Standard shipping is included; Express is US$20 extra. Effective 17 September 2026 Where we ship We dispatch orders from Gangnam-gu, Seoul, South Korea. We ship to the United States, United Kingdom, Japan and eligible European destinations. Delivery availability is confirmed at checkout. Please contact us before ordering if you are unsure whether we can deliver to your address. Your pre-order timeline The Signature Harness &amp; Leash Bundle is our first pre-order release, limited to 200 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-546","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Pre-orders | Berjangmerry<\/title>\n<meta name=\"description\" content=\"Shipping from Seoul to the US, UK, Japan and eligible European destinations. Pre-order dispatch begins mid-October 2026. 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